How To Order:
Please order via our online shop If you experience difficulties placing an order please email [email protected]
Shipping:
We send all parcels tracked with NZ Post. When your order is posted you will receive an order note with tracking number.
Incorrect and incomplete addresses can delay shipping so please make sure that you provide an accurate address including your postcode and rural delivery number if you have one. You can find your postcode by visiting the NZ Post website and entering your details in the address and postcode finder.
We reserve the right to adjust any order where incorrect shipping has been applied.
Due to the complexities of sending out many items of different sizes we have a minimum freight charge of $8.50. We suggest that you purchase multiple items to make best use of the freight charge. Seeds, books and booklets and garden essential products can all be shipped together to save on freight.
PO Boxes: Yes, we use NZ Post and the tickets we use are all non-signature which allows us to do this.
Fruit Trees, Support Trees and Cuttings:
Fruit trees, support trees and cuttings are all sent out during the winter.
If you have a query about your freight charge for any of these items please contact [email protected]
Problems with delivery
Once your order leaves us it is in the hands of NZ Post. Occasionally there are problems, delays or even missing parcels which is why we have switched to a tracked only system and why we e-mail tracking numbers to customers on dispatch. This means we can track where a parcel is in the system and ask NZ Post to find it. Please note though that NZ Post have a 21 day limit on claims for missing items so it is essential that we are contacted within 21 days of dispatch otherwise we will be unable to claim from them and will be unable to provide a refund, replacement or credit.
Please e-mail [email protected] if you experience issues with delivery.